Frequently Asked Questions
Everything you need to know about your Ring smart home security devices and orders.
How long does shipping take for my Ring devices?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your security setup sooner.
Do I need a subscription to use my Ring Video Doorbell?
No, your device will work without a subscription for live view and basic notifications. However, a Ring Protect Plan is required to save, review, and share video recordings.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days of the delivery date for a full refund.
Are Ring products covered by a warranty?
Yes, all new Ring devices come with a one-year limited warranty on parts and theft protection. If your device is stolen, we will replace it for free.
Will Ring devices work with my existing Wi-Fi?
Ring devices are compatible with standard 2.4GHz Wi-Fi networks. Some advanced models also support 5GHz networks for faster data transmission and reduced interference.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Amazon Pay.